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MasterGrade IT Refund and Cancellation Policy

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1. Introduction
 

This Refund and Cancellation Policy governs all training courses, consulting services, workshops, examinations, and related services provided by MasterGrade IT (“MGIT”).

By confirming a booking, quotation, invoice, registration, or payment, the client acknowledges and agrees to the terms outlined below.

2. Training Confirmations

A booking is considered confirmed once:

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  • A quotation or proposal has been accepted;

  • A purchase order has been issued;

  • An invoice has been raised; or

  • Payment has been received.

  • Confirmed bookings result in scheduling commitments, trainer allocation, venue reservations, licensing, and preparation costs

3. Cancellation by Client

3.1 Public Scheduled Courses

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The following cancellation terms apply to all public scheduled training courses:

  • More than 14 business days before course start date:

    • Cancellation permitted with no penalty or a full credit may be issued.

  • 7 to 14 business days before course start date:

    • 50% cancellation fee may apply.

  • Less than 7 business days before course start date or non-attendance:

    • No refund will be applicable.

    • Full course fees remain payable.

Substitutions of delegates may be permitted prior to course commencement subject to written approval.

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3.2 Dedicated / Onsite / Private Training

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For dedicated or onsite training engagements:

  • Deposits and confirmed bookings are non-refundable once trainer allocation, preparation, licensing, or travel arrangements have commenced.

  • Cancellation within 14 business days of delivery may result in up to 100% of the quoted fee becoming payable.

MGIT may, at its discretion, allow rescheduling subject to trainer availability.

4. Refund Eligibility

As MGIT provides professional training and consulting services, refunds are generally only considered in cases of material non-delivery of the contracted service.

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Refunds will not be granted for:

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  • Change of mind;

  • Failure to attend;

  • Delegate dissatisfaction where training was delivered substantially in accordance with the agreed course outline;

  • Lack of internal preparation or prerequisite knowledge;

  • Subjective preference regarding training style;

  • Connectivity or technical issues on the client side during virtual training;

  • Partial attendance or early departure.

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Refund requests must:

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  • Be submitted in writing within 5 business days of the training completion date; and

  • Include detailed reasons and supporting evidence.

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5. Non-Delivery Threshold

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A refund may only be considered where:

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  • The training or service was not delivered at all; or

  • A substantial portion of the agreed deliverables was not provided due solely to MGIT’s failure to perform.

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Where applicable, MGIT reserves the right to:

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  • Re-deliver the affected module or session;

  • Provide replacement training;

  • Offer training credits; or

  • Issue a partial refund proportional to the undelivered portion of the service.

6. Course Content and Delivery
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MGIT reserves the right to:

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  • Update course materials;

  • Modify delivery methods;

  • Substitute trainers with suitably qualified facilitators; and

  • Adjust schedules where operationally necessary.

 

Such changes do not constitute non-delivery.

 

7. Cancellation by MGIT
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MGIT reserves the right to cancel or reschedule training due to low enrolment, trainer illness, force majeure, or circumstances beyond its control.

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  • In such cases, clients will be offered:

  • A rescheduled date;

  • Training credit; or

  • A refund limited to amounts paid for the affected training service.

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MGIT shall not be liable for travel, accommodation, loss of income, or indirect costs incurred by the client.

 

8. Chargebacks and Payment Disputes
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Clients agree to first attempt resolution directly with MGIT before initiating any chargeback or payment dispute.

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Fraudulent or bad-faith chargebacks relating to services already delivered may result in:

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  • Submission of attendance records, signed registers, recordings, correspondence, and delivery evidence to the payment provider or bank; and

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  • Recovery proceedings for outstanding amounts and associated costs where applicable

 

9. Contact Information
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All cancellation or refund requests must be submitted in writing to:

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Accounts Department
MasterGrade IT


Email: info@mgit.co.za

 

10. Policy Acceptance
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By proceeding with payment or confirming a booking, the client acknowledges that they have read, understood, and accepted this Refund and Cancellation Policy

 

 

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