FURTHER EDUCATION AND TRAINING CERTIFICATE IN INFORMATION TECHNOLOGY - TECHNICAL SUPPORT NQL - LEVEL 4

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This Further Education and Training Certificate: IT: Technical Support (SAQA ID 78964) carries the MasterGrade IT accreditation with Media, Information and Communication Technologies Sectors Education & Training Authority (MICT SETA).

This entry-level IT Technical Support Certificate equips you with core IT, business, and interpersonal skills to specialise in Systems Support, including PC hardware, office infrastructure, and networking.

MINIMUM ENTRY REQUIREMENTS

Grade 10 (Std. 8), OR
Competency in End User Computing at NQF level 1, OR
Further Education and Training certificate band up to NQF level 2 or the equivalent
Recognition of Prior Learning: Portfolio of evidence of relevant experience, in a prescribed format.

DOCUMENTS YOU NEED

A certified copy of the equivalent qualification certificate
Present verifiable relevant working experience (1 year or more)
A certified copy of ID (not older than 3 months)

COURSE & TECHNICAL REQUIREMENT

In order to get the full benefit of and complete this programme, you are required to:

Have a registered email account for notifications and communications
Have access to a computer/laptop/tablet
Have a stable internet connection
Read documents in Adobe Acrobat PDF reader, or a similar PDF viewer
Have access to the Microsoft Office Suite (inclusive of MS Word, Excel, PowerPoint) or Mac OS Pages Application to create and read documents, as well as have the ability to export documents into PDF files
Use the latest version of Firefox/Internet Explorer/Chrome web browser when accessing the Virtual Learning Environment

HOW YOU WILL LEARN

This training qualification is presented through an interactive learning platform. You will receive academic support and guidance from your Course Lecturer and Academic Tutor with all Formative and Summative Assessment submissions. You will learn through diverse learning assessment activities, including:

Accessing your programme notes via the Virtual Learning Environment
Learning while using our rich-interactive media, such as videos, infographics, gamification tools
Enjoying the supplementary case-study readings in each module
Participating and collaborating in discussion forums

ASSESSMENTS

This qualification requires that learners must complete and submit an online Portfolio of Evidence (PoE), which includes: Formative and Summative Assessments, to be submitted on the platform, accessible through the MasterGrade IT Online Virtual Learning Environment.

Module evaluation

Your Lecturer will assist and guide you through your Assessment Criterion submissions.

(a) Formative Assessments
Your online PoE includes a series of Formative Assessments. Learners must complete and submit all Formative Assessments to be successfully competent at the end of each Specific Outcome in each Learning Unit.

By completing each Formative Assessment, the Lecturer will be able to track and monitor your performance on the learning programme. Your Lecturer will provide you with feedback on your Formative Assessment.

(b) Summative Assessments
Your online PoE includes a series of Summative Assessments. The purpose of the Summative Assessments is to evaluate your competences at the end of each learning unit. You are to meet the requirements of the Assessment Criterion and its specific outcomes.

CERTIFICATION

MICT SETA will provide you with your Statement of Results, indicating the unit standard in which you have been found competent in this particular qualification. You will also receive a Statement of Results from MasterGrade IT Correspondence . Your Certificate of Competence will be issued by MICT SETA.